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FAQ and Policies

Policies & FAQ

Thank you for shopping with Salt City Quilting Co.  Our customers are very important to us.  Below, we provide answers to general questions you may have regarding, shipping options, refund policy, cancellation policy, special orders and payment options. If you have any questions not addressed, please feel free to contact us by email.

Customer Service

Customer service is everything!  We want you to be happy with your purchase! We make every effort to complete your order accurately and quickly. Should we make a mistake with your order, please contact us immediately, so we can fix the problem! Our email is megan@saltcitylane.com.

Salt City Quilting Co. Fabric Orders

The email address entered during the checkout process will receive a copy of the completed order as acknowledgment of the order. Any issues regarding the order will also be communicated via email, please be sure to add Salt City Quilting Co. to your contact list so that your spam filters do not reject emails from us. 

Pre-Orders

Salt City Quilting Co. offers pre-orders on upcoming collections. Your card will be charged for the order amount at time of checkout. The pre-ordered fabrics will be processed and shipped as soon as they arrive in store. Any in stock items purchased at the same time will be shipped immediately so you can start your project; shipping charges will apply. You will receive your order in separate shipments for in stock and pre-ordered items. If there is an issue with items upon arrival to Salt City Quilting Co., you will be contacted.

Sales Tax

All orders are subjects to your local state tax

Payment Options

We accept payment for your order via Visa, MasterCard, American Express, PayPal and Discover credit cards.  Our Checkout Process is transacted via a secure encrypted method for online safety.

We do not accept personal checks, money orders, or certified checks.

Back-Orders

We are constantly updating our inventory, if an item is on back order or not available as ordered we will contact you via email.  We are happy to work with you to select a suitable alternate fabric.

Fabric

Bolt fabric is sold at a quarter yard minimum, and then in quarter yard increments above the minimum. We will notify you if we are not able to send your order in one continuous piece.  Please contact us or indicate in the comments area during Checkout should you need more than we show available of a particular fabric.

Pictures of fabric swatches we use are provided by the manufacturer. Due to numerous factors beyond our control, such as variations in dye lots or your individual monitor settings, we cannot guarantee that the fabric you receive will be 100% identical to that displayed.  If you are not sure about color compatibility within your fabric selection, please include a request in the comments area during check out, and we will reach out to you to ensure that you are confident in your order.

Fabric Cutting

We have several steps in place to ensure the accuracy of cutting and you can be assured that your order will not be processed in a careless or hurried manner.  Each cut includes an extra half inch to ensure that once you square up the fabric, you will still have at least the amount you ordered.  This is especially important if your project requires an exact width.

Return Policy

There are no returns on orders – unless there is a defect or damage to the fabric.  If you receive a product from us that is damaged, please contact us immediately, so we can correct the situation. Any returned item must be unused, in original packaging and in the same condition as when we sent it to you. There can be no odors such as cigarette smoke, stains, pet hairs, or anything else that would make it unsalable. Please contact us first for a return authorization number. No refunds will be authorized after 7 calendar days from purchase. Exceptional circumstances, if approved, will incur a 25% restocking fee. Shipping, handling and insurance costs will not be refunded.

Cancellation Policy

Due to our quick service, once orders are placed online or submitted via email, they cannot be cancelled or changed.

Shipping Policy

All in-stock orders will be shipped with a week of purchase.  All pre-orders will be given priority and will ship within two business days of the fabric arriving.

Please note that we are not responsible for any items lost in transit.

Yardage will be shipped in continuous lengths (one piece) unless we notify you otherwise prior to shipping the order.

Shipping costs will be paid by the buyer at the time of purchase. 

Tracking details will be provided by USPS or UPS.  Once a package is received by USPS or UPS, we have no guarantee of delivery time nor control over handling times.

We reserve the right to select alternate shipping methods should the volume, size or packaging of your item lend itself to another method.

NOTE: We do not ship on Sundays.

UNITED STATES
We offer flat rate shipping based on order amount.
Orders up to $150 will be charged $8 for shipping
Orders over $150 will be charged $15 for shipping
We no longer ship outside of the United States.

 

Check your address

If the shipping address you provide contains errors or should your package be returned to us undelivered, we will attempt to obtain correct delivery information to send again and charge you for the additional shipping cost.

Special Orders

We’re happy to accommodate for special order items if possible. Please feel free to contact us with your requests, and we’ll do our best to fulfill them. We require items to be paid for in full when placing a special order.